Troubleshooting
Common fixes
Quick answers to the issues we hear about most. If none of these help, email us and we're happy to dig in.
I can't sign in
Use Forgot password on the login screen to reset your password. If you originally signed up with Sign in with Apple, sign in with that same Apple ID rather than a password.
I didn't get the confirmation or reset email
Give it a couple of minutes, then check your spam or junk folder. Make sure you used the same email address you signed up with. Still nothing? Email us and we'll sort it out.
My entry didn't save
This is almost always a connection drop. Check that you're online and try saving again. If the problem keeps happening, let us know what device and browser you're using.
I deleted an entry by mistake
Open the Recycle bin. Deleted entries stay there for 30 days, and you can restore any of them with one tap during that window.
My astrology details look off
Open Settings → Astrology and check your birth date, time, and place. Without a birth time, your rising sign and house placements can't be calculated accurately. Adding it usually fixes it.
My cycle phase seems wrong
Cycle estimates rely on the dates you provide. Update your last cycle start date in Settings → Cycle at the start of each period, and check your average cycle and period lengths. Estimates improve as you keep them current.
I'm not getting reminders
Check Settings → Notifications and make sure the weekly email reminder is on and set to a time that suits you. On the iOS app, confirm you've allowed notifications for Aligned in your device settings.
I want to export or delete my data
Download everything from Settings → Export (PDF, CSV, or JSON). To remove your account and all its data permanently, use Settings → Delete account. This can't be undone.
Still stuck?
Have a look at the user guide, or reach us directly and we'll help.